Sunday, October 6, 2019
Stress Lab Report Example | Topics and Well Written Essays - 750 words
Stress - Lab Report Example Various risk factors are found to be associated with the job-related stress which may act independently or in amalgamation, including (Risk factors for work-related stress, n.d.)- A. Work Demands- As every individual possesses a limited capacity for work, exceeding these confines may generate job-related stress such as time pressure, getting insufficient time to accomplish tough tasks, greater mental tasks necessitating decision-making or requiring concentration. Monotonous work may generate stress due to unutilized skills or work that demands overtime or taking work home or erratic shift rosters disturbing personal life. B. Low levels of control- Poor control over the situation, lack of autonomy, needless inspection and burdened responsibilities with diminutive authority may generate stress. In some cases individual is also responsible for inadequately managing the work or not accomplishing the task on time due to poor control over the work may generate stress. C. Poor support from supervisors and co-workers- In certain cases the workers may not feel adequate transparency to talk to the supervisors regarding the work issues or the administration is unable to fix the issue may generate stress at work place. ... E. Poorly managed relationships- Co-workers may act as a support or a source of stress. Positive and negative relationship may generate conflict which could serve as an momentum or drive for betterment or it may generate strain. F. Low level of recognition and reward- Appreciation is a way of communication which is an expected of every person who is performing a task, this generates stimulus for diligence. On the contrary, no recognition of the work generates stress and frustration. G. Poorly managed change- Work condition may alter; poor management of uncertainties may generate stress. H. Organizational Justice- Evenhandedness is highly desirable in the organization, this not only generates healthy working environment but also protect the precipitation of stress in individuals. Organizational biases, bullying and harassment may culminate into generation of stress. To promote growth and development of the organization it is essential that both employee and employer work in co-ordinat ion to minimize stress at work-place. The employee must take the responsibility to be physically and mentally well, should avoid snags and negative approaches and by establishing better communication with the management and co-workers (Stress at work: Tips to Reduce and Mange Job and Workplace Stress, n.d.). The employer on the other hand must provide the employees with maximum control over their jobs, maintaining clear communication about important facts, by talking about the goals of the company, customer demands, company's efforts and directives, the supervisors must be able to bring out the best in sub-ordinates, encouraging open discussions and free talks, providing the employees with the freedom to design their job in a
Saturday, October 5, 2019
Hamlet Essay Example | Topics and Well Written Essays - 750 words - 2
Hamlet - Essay Example At first, he wants to make sure that Claudius is really guilty of the murder. One can see a Hamlet who wants to be sure of his uncleââ¬â¢s guilt before doing revenge, and for that, he plans the play. He says ââ¬Å"the playââ¬â¢s the thing, wherein Iââ¬â¢ll catch the conscience of the kingâ⬠(Act 2 Scene II). However, the biggest mistake from his part that made his entire plan go astray is his killing of Polonius in his motherââ¬â¢s room. It gives Claudius a chance to send Hamlet away and order to kill him, which is followed by a number of deaths leading to the tragic end of the play. In addition, it is his love towards Ophelia and his desire to keep her away from the tragic end that makes him show callous attitude towards her after the ghost reveals the truth to him. In total, though the play has a tragic end, his plan is to do the revenge in such a manner that only the guilty is punished. In total, he is a man of great virtue. Or, Hamlet is ââ¬Å"the most admirabl e picture of human nature in its highest state, little lower than angelsâ⬠(Adams & Hackett, 4). II There is still a controversy among scholars about Shakespeareââ¬â¢s intention in showing Hamlet as mad. However, a close scrutiny clearly proves that he is not at all mad. Instead, he is utilizing that madness as a mask to cover his ploy. For example, in Act 2 Scene II, Hamlet answers the queries of Polonius in a totally nonsensical way, making them conclude that Hamlet has gone mad. However, when his friends Rosencrantz and Guildenstem appear, he greets them with excitement, and easily makes them reveal that they are spies of the king. In fact, one can observe his ability to plan and implement complex tasks with ease. To find if Claudius is really guilty of killing his father, he makes the troupe present a play which is very similar to the killing of his father, and from Claudiusââ¬â¢ reaction, easily infer that it is guilt that makes Claudius stop the play. In addition, o ne can see Hamlet giving explicit directions to the players that they should not overact as that will ruin the purpose of the play (Act 3, Scene II, The Tragedy of Hamlet). In addition, he has no other way other than behaving like a madman because he wants to keep Ophelia away from the troubles, though she does not. However, one can also argue that the situation is painful enough for Hamlet to become mad, and considering the series of events he had to pass through, it arouses little surprise if he really becomes mad. III The most pathetic figure in the play, undoubtedly, is Ophelia. She is the one who suffers the most in the play for no guilt of her. She loved Hamlet very much but when her father stops her from meeting Hamlet, she readily agrees. As Gehrmann (13) points out, she acts the way that is liked by the male-dominated society; always obeys her father and ignores the feelings of her own heart. In Act 3 Scene I, when Ophelia greets him with trinkets he has given her, he lashe s out at the girl, and suggests that she should join a nunnery, and asks ââ¬Å"why wouldst thou be a breeder of sinners?â⬠(Act 3, Scene I). In addition, while watching the play, she tries to talk to him, but his response is hostile. (Act 3, Scene II) However, there are more issues for her in the pipeline waiting their turn. She gets the news of her fatherââ¬â¢
Friday, October 4, 2019
Successful lawlessness Essay Example for Free
Successful lawlessness Essay The League was virtually dead and, during the Japanese invasion of China in 1931, the League in reply to Chinese appeal performed its duty of saving the peace by merely passing resolution sympathizing in the Chinese cause. The League now became a passive onlooker of the aggression of Japan. The Aeschylus, the dismemberment of Czechoslovakia, and the outbreak of World War II following Hitlerââ¬â¢s attack on Poland were events in the face of which the League acted as a helpless spectator. But when in 1939, Russia attacked Finland; the League of Nations suddenly became conscious about its duty as a champion of peace and expelled Russia from its membership with unusual and unnatural haste. The League maintained its existence till April 1946 when it voted its abolition in a meeting called at Geneva. Thus, there was an unbroken crescendo of successful lawlessness and the League had to remain as a helpless spectator.
Thursday, October 3, 2019
The Idea Of Corporate Social Responsibility Marketing Essay
The Idea Of Corporate Social Responsibility Marketing Essay Nowadays, the idea of Corporate Social Responsibility is not new to the business industry. The society and corporations have been paying more and more attention on the initiatives of CSR, which is if a particular corporations business processes are producing an overall positive influence on society. In other words, CSR is defined as a firms sense of responsibility towards the environment and community in which it operates (Crane Matten, 2010). The increasing attention that paid to CSR has not been entirely voluntary. Many businesses only realised their CSR after being shocked by public responses to the issues they had not previously put in mind, and which were part of their business responsibilities (Porter Kramer, 2006). However, if companies could foreseen their CSR and react in advance, it would not only create competitive advantages for them, but it could also improve their brand images (Banerjee, 2008). Starbucks Corporation is a famous brand which sells coffee and has opened a massive number of stores all over the world. This essay will firstly focus on analysing Starbucks efforts of CSR, followed by identifying and discussing different stakeholder groups of Starbucks. Finally, whether the stakeholder analysis of Starbucks provides useful framework for the development and assessment of CSR will be discussed and a conclusion will be drawn. 2.0 Starbucks CSR efforts 2.1 Historical CSR efforts of Starbucks In 1992, Starbucks established the Starbucks Environmental Mission Statement, which committed that the company will positively contributed to the environment. Since then, Starbucks has been expanding their definition of their environmental responsibility within the context of their company growth and their business which has become more complex. Starbucks CSR report (2006) has included their several positive contribution to the environment. As Starbucks is concerned about the climate change will effect the quality of coffee beans, the company has been evolving and implementing an environmental strategy focused on the climate change. What is more, in 2006, Starbucks established a three-year climate change mitigation strategy. This strategy includes purchasing renewable energy, joining with other organisations to raise the awareness of climate change in order to save more energy together. At the same time, Starbucks introduced a new strategy for producing their cupts in order to reduce the negative impacts on environments. This strategy includes three main actions: a) by eliminating most double-cupping, 60 per cent of post-consumer recycled fiber; b) customers who use their own reusable cups are offered a $0.10 discount, this allowed Starbucks to save 674,000 pounds of paper from going to the landfill in 2006; c) Starbucks introduced the hot beverage paper cups which received a positive safety review from the Food and Drug Administration (FDA) in the U.S. What is more, the company improved its environmental footprint by greening the store through design, operations and waste and recycling management. In recent years, apart from maintaining the established strategies, Starbucks have began to focus on other social responsibilities such as donations to charity or reducing tissue waste in stores. According to the Starbucks official website, the company pays a minimum of $1.26 per pound for Fair Trade certified ingredients in order to buy Fair Trade CertifiedTM coffee for the companys supply chain strategy (Businessgreen, 2010). Heath (2006) argued that even though firms are not entitled to solve all the worlds social issues, nor could they do so. Each individual firm can identify their own set of societal issues that it is able to solve. By doing so, the firm could gain the greatest competitive advantages. Moreover, Starbucks supply chain strategy has helped the company to gain the advantage of high-quality products, which also improved Starbucks brand image (Maloni Brown, 2006). Harnrungchalotorn and Phayonlerd (2005, p35) stated that: Starbucks has ran its business by driving Corporate Social Responsibility (CSR) as a tool that covers the company in every sector of their business. Therefore, Starbucks have indeed identified their social responsibilities and have put much effort into the issues, and these efforts have been realised by the society. This is one of the reasons why Starbucks have created a such successful brand image (Thompson A rsel, 2004). 2.2 Stakeholder Groups of Starbucks Stakeholder theory is a organisational management and business ethics theory. It addresses values and morals in managing a business. Edward (1984) was the first author to detail this theory, and he identified the stakeholders groups of a corporation. Traditionally, the stockholders and shareholders are considered as the owners of the business, and their needs and interested were ought to be put in the first place. However, stakeholders theory suggests that apart from them, there are other parties need to be considered as well. These include political groups, trade unions, governmental bodies, trade associations, financiers, communities, suppliers, customers and employees. In some cases even the competitors are considered as stakeholders as well. In this section, the following three stakeholder groups of Starbucks will be analysed and discussed: customers, suppliers (farmers) and employees (Friedman, 1970). 2.2.1 Customers Nature of Interest and Power The customer stakeholder group is very important to all firms, because customers have the power of purchasing goods or services from firms. In other words, customers provide huge contribution to firms revenue and profits. Not only that, customers also have the power of boycotting firms who provide unsatisfactory goods and services, or whose company policies are unacceptable (Griseri and Seppala, 2010). All these apply to Starbucks. In order to make customers feel good about the Starbucks places and the coffee they drink, Starbucks have been aiming to provide long-term high quality coffee. Starbucks strategies to achieve sustaining coffee quality include sustainable trade and quality assurance and product recall. Starbucks always make sure that they purchased high-quality materials agriculture and manufactured goods, as well as their non-coffee products such as Cocoa, Tea, Bakery and Dairy etc. Starbucks also use high quality water to produce their drinks including Ethos water. The ap proach of quality assurance and product recall allows Starbucks to control their overall product quality and to reduce the amount of customer complains, hence to increase customers level of satisfactory. In fact, Starbucks have never stopped travelling worldwide to look for high-quality coffee beans in order to always provide coffee that has premium quality (Mystarbucksidea, 2010). In 2004, Starbucks established a guideline which is known as Coffee and Farmer Equity (C.A.F.E.), which is used to ensure the sustainable supply of high-quality coffee. What is more, Starbucks have considered other aspects to achieve higher customer loyalty (Findarticles, 2010). Customer loyalty can be obtained through high quality products, friendly workers, excellent customer services, good location of the stores that are easy to access, and comfortable environment in the stores (Crane and Matten, 2010). Starbucks have more than 16,000 stores in more than 60 different countries. Customers are able to fi nd a Starbucks store easily even they are in a foreign country. Workers are productive and friendly as they enjoy their work. What is more, Starbucks are designed to be a place for customers to relax, so the comfortable space in the stores have attracted many customers (Michelli, 2007). Therefore, Starbucks see customers as a very important group of stakeholder and as a famous brand name in the coffee industry, Starbucks have been able to raise the values that customers are interested in. 2.2.2 Suppliers (Farmers) Nature of Interest and Power Like customers, as one of the stakeholder groups, suppliers also have their own nature of power and interests. Suppliers have the power of selling same products to a firms competitors at a different rate. At the same, like customers, suppliers also have the same power of boycotting a firm and stopping providing a firms any materials, if they are unhappy about the firms policy and quality of products. Suppliers interests are to receive regular order of goods from a firm, and to be paid promptly for goods that they delivered (Scott Lane, 2000). For Starbucks, their main suppliers are farmers who have direct influence on Starbucks product quality. Starbucks always make sure that premium prices are paid to suppliers if coffee that are linked to premium quality is provided. The company also sees economic transparency as a very important approach for evaluating whether their suppliers or farmers receive equitable payment for their crops and other products. Starbucks have established stron g relationships and direct engagement with their suppliers and coffee farmers, which will keep Starbucks in touch with all the suppliers issues and progress (Starbucks Corporation, 2006). Farmers have access to credit and resources which are provided by Starbucks, this will help farmers to improve their products quality hence to strengthen their businesses as well as Starbucks business. What is more, Starbucks provide certification labels, including organic and Fair Trade CertifiedTM in order to achieve sustainable coffee farming. Therefore, the evidences show that Starbucks treat suppliers and farmers as another important stakeholder group, and have successfully raised the values they are interested in. Starbucks have achieved high loyalty of suppliers and farmers by providing on time payment, fair rates of payment and practice fair trade with them (Starbucks, 2010). 2.2.3 Employees Nature of Interest and Power The last group of stakeholders will be analysed is employees. Workers have the power union bargaining, work actions or strikes. As human capitals are very important assets to a company, their interests have to be considered carefully as well. Employees are looking for a firm that could provide stable employment and fair rate of pay for them. Also, employees want to work in a safe and comfortable environment (Friedman and Miles, 2006). According to Starbucks official webise: Starbucks believe every person deserves to be treated with respect and dignity, and is entitled to a fair, safe and humane work environment. This is deeply held value at Starbucks and one of our Guiding Principles. Our commitment to this value applies as much to our own workforce as it does to the workers employed by our suppliers (www.starbucks.com). Starbucks also take international labour standards and principles related to working conditions into consideration, including employees health and safety, minimum wa ge, freedom of association and security etc. As part of C.A.F.E. Practices, Starbucks developed a comprehensive system to verify the companys coffee suppliers compliance with international labour standards, including forced labour and child labour practices as well as other environmentally and socially responsible practices. Starbucks goal is to provide the best possible working environment for their employees in order to attracts and retains talented workers and make them love their jobs. Starbucks regularly collect surveys from employees to review their feeling and opinions, and to offer workers competitive benefits including international benefits. What is more, Starbucks often reward workers with excellent performances and recognise employees efforts. Training opportunities are regularly provided in order to give the workers more chance to improve. At Starbucks, workers rights are respected and workplace policies are always upheld. Finally, Starbucks always ensures employees are working in a safe and healthy work environment (Scribd, 2010). 3.0 Stakeholder Analysis and CSR Stakeholder theory is a way of clarifying and responding to the demand and expectations placed on companies, and this is why stakeholder management has been seen as something that companies can do to become more socially responsible. (Griseri and Seppala, 2010, p44). It is true that Starbucks have considered employees interests thus paid more attention to reducing child and forced workers; and customers demand of high-quality coffee have let Starbucks to consider the environmental issues and so on. Therefore, from this point of view, stakeholder analysis do help firms to further assess and develop their corporate social responsibility such as workers rights, environmental sustainability and obligations to the broader community. However, Griseri and Seppala (2010) also suggested that there is no clear relationship between stakeholder interest and CSR. This is because currently the stakeholder analysis does not offer ways to analyse stakeholders interests based on CSR principles, but b y taking wider range of values into considerations, stakeholder analysis should to some extent help firms to make better decisions (Scherer Palazzo, 2010). 4.0 Conclusion In conclusion, this essay has defined CSR and introduced Starbucks historical CSR efforts for environmental issues, climate change and broader community issues etc. These analysis have showed that as a famous and successful brand name, Starbucks have contributed much efforts to its obligated CSR. These efforts have been realised by the society and hence helped Starbucks to further strengthen its brand image. By carrying out stakeholder analysis, three different group of stakeholders were outlined in the essay, and their interests were discussed. Starbucks have concerned these stakeholders power and interests and have been reacting to their requirements and demands. The analyses showed that Starbucks have successfully improved the values that different stakeholders are interested in. Finally, the relationship between stakeholder analysis and CSR was discussed, which concluded that even though there is no clear relationship between them, but stakeholder analysis should allow firms make decisions with higher quality (Scherer Palazzo, 2010).
Wednesday, October 2, 2019
Richard Wrights Native Son :: Essays Papers
Native Son In Native Son, by Richard Wright, the main character is 20 year old Bigger Thomas. Growing up poor, uneducated, and angry at the whole world, it is almost obvious that Bigger is going to have a rough life. Anger, frustration, and violence are habits for him. He is an experienced criminal, and unable to handle with his wild mood swings, Bigger often explodes in fits of crazy, aggressive outrage. Bigger has grown up with the opinion that he simply has no control over his life. In his mind, he canââ¬â¢t ever be anything more than an unskilled, low-wage laborer. He is forced to take a job as a chauffeur for the Daltons to avoid having to watch his own family starve. Strangely, Mr. Dalton is Bigger's landlord; he owns most of the company that manages the apartment building where Bigger's family lives. Mr. Dalton and other wealthy real estate men are robbing the poor, black tenants on the South Side. What they do is refuse to rent apartments in other neighborhoods to black tenants. By doing this, they create an fake housing shortage on the South Side, and that causes high rents. Mr. Dalton likes to think of himself as a generous man just because he gives money to black schools and offers jobs to "poor, timid black boys" like Bigger. However, his generosity is only a way for him to get rid of the guilty conscience he has for cheating the poor black residents of Chicago. Mary Dalton, the daughter of Bigger's Mr. Dalton, angers Bigger when she ignores the "rules" of society when it comes to relationships between white women and black men. On his first day on the job, Bigger drives Mary out to meet her boyfriend, Jan. One thing leads to another, and all three of them get drunk. Mary is too drunk to make it to her bedroom on her own, so Bigger helps her up the stairs. Just as he places Mary on her bed, Mary's blind mother, Mrs. Dalton, enters the bedroom. Bigger is scared that Mary will give away that he is in the room, so he covers her face with a pillow and accidentally smothers her to death. Unaware that Mary is dead, Mrs. Dalton prays and then leaves the room. Bigger tries to cover his crime by burning Mary's body in the Daltons' furnace.
Pacific Canadian Railroad :: essays research papers fc
Canadian Pacific Railway Development à à à à à This article was about the Canadian Pacific Railway. For over 100 years, the railway has practiced a tonnage based shipping model. Trains were to wait in their yards until there were enough shipments to justify a train journey from one point to another. The result of this method was that very few trains traveled, and that the trains that did travel were never on a regular schedule. This resulted in much inefficiency for the company. Some of the issues were trains were sitting in yards with half full loads for days, yard workers having inconsistent shifts and sometimes sitting around in case a train might leave that day, and most importantly, customers were uncertain of delivery times for their goods. The ââ¬Å"efficientâ⬠movement model resulted in poor customer satisfaction and a rather large set of excess equipment such as train cars, locomotives, and workers. As a result, the profit of the Canadian Pacific Railway (CPR) was very low and the company decide d it was time for a new model. à à à à à CPR hired MultiModal Applied Systems to help them formulate a solution. This solution was to have the guiding goals of more consistent train schedules, and higher customer service. The new approach was based on a small stepladder of models, which built off each other to form the final product. The first model was the block approach. A block was a group of cars with the same departure point and destination. The model worked to find how blocks of cars could be easily combined and separated in yards so that the most blocks possible, were moving at all times towards their final destination. Previously, trains had stopped at many or all yards along their long journey. Now, with the blocking model, some yards were bypassed and others were used with varying frequencies to help balance the workload of the yards and to make for more efficient paths for the blocks to travel on. This model had constraints based on the distance a block would travel compared to its shortest po ssible path, the busyness of yards, and the maximum length that a train could be. This model was worked on and reworked on a weekly basis, as new shipments were created, and thus each week a block would travel the most efficient path it could without over extending any other set of blocks. à à à à à Outside or on top of the block model was the train model. Pacific Canadian Railroad :: essays research papers fc Canadian Pacific Railway Development à à à à à This article was about the Canadian Pacific Railway. For over 100 years, the railway has practiced a tonnage based shipping model. Trains were to wait in their yards until there were enough shipments to justify a train journey from one point to another. The result of this method was that very few trains traveled, and that the trains that did travel were never on a regular schedule. This resulted in much inefficiency for the company. Some of the issues were trains were sitting in yards with half full loads for days, yard workers having inconsistent shifts and sometimes sitting around in case a train might leave that day, and most importantly, customers were uncertain of delivery times for their goods. The ââ¬Å"efficientâ⬠movement model resulted in poor customer satisfaction and a rather large set of excess equipment such as train cars, locomotives, and workers. As a result, the profit of the Canadian Pacific Railway (CPR) was very low and the company decide d it was time for a new model. à à à à à CPR hired MultiModal Applied Systems to help them formulate a solution. This solution was to have the guiding goals of more consistent train schedules, and higher customer service. The new approach was based on a small stepladder of models, which built off each other to form the final product. The first model was the block approach. A block was a group of cars with the same departure point and destination. The model worked to find how blocks of cars could be easily combined and separated in yards so that the most blocks possible, were moving at all times towards their final destination. Previously, trains had stopped at many or all yards along their long journey. Now, with the blocking model, some yards were bypassed and others were used with varying frequencies to help balance the workload of the yards and to make for more efficient paths for the blocks to travel on. This model had constraints based on the distance a block would travel compared to its shortest po ssible path, the busyness of yards, and the maximum length that a train could be. This model was worked on and reworked on a weekly basis, as new shipments were created, and thus each week a block would travel the most efficient path it could without over extending any other set of blocks. à à à à à Outside or on top of the block model was the train model.
Tuesday, October 1, 2019
Ludwig van Beethoven and Robert Schumann
Ludwig van Beethoven faced hearing problems which he noticed at about age 26. He accepted at age 32 that he would possibly become completely deaf. He tried to suppress the problem by using headphones though by age 50, he could hardly hear any sound. This however did not deter him from writing his 9th and final symphony (Hosler, 2009).His career was badly affected as he surged into depression and became embarrassed that he would lose his auditory sense though he was a composer. Both the music of the romantic period and other art forms of the period focused on bringing out the expression of intense feelings and emotions.Both aspects were ruled by the depiction of beauty, strangeness and sublimity. Both music types are nourished by and closely linked to other forms of art such as poetry and drama. Classical music is dominated by the aspect of sound building and universality whereas romantic music is predominated by sound feeling and individualism. Ideals of order, control and equilibriu m are associated with classical music while romanticism is deep in passion, movement, fantasy and imagination. Question 2 (Robert Schumann)Robert Schumann intensified his composition after marrying Clara who led him into orchestral music and chamber works in an effort to expand his style. As a result, his love for the piano facilitated a good combination with symphonic orchestration which enabled him to produce the ââ¬Å"Piano Concerto in A Minorâ⬠. Robert had seven children with Clara and this created a new dimension of composition in that they started composing songs for children and those about children such as ââ¬Å"Child Falling Asleepâ⬠(Schneider, 2002).Johannes Brahms is the composer of the famous Intermezzo and Cantata Rinaldo in addition to his first published work on sonata in C major. Fredric Chopin is the composer of the famous Revolutionary Etude and Opus in addition to writing about lovers who part in his popular Les Adieux (library. thinkquest. org, n. d) . Richard Wagner wrote about ten operas which are today regularly performed in opera houses. He also invented the leitmotiv which is a form of signature tune for events, persons, physical objects and emotions.The orchestra pit and orchestration invented by Richard brought new aspects in the sound properties of the theatre. Composers and other music professionals have gained a lot of knowledge and have been inspired by the harmony, melodic structure and the great orchestration present in Wagnerââ¬â¢s inventions. The inventions have been a source of dynamism in the world of music (Roy, n. d). References Hosler, H. (2009). Medical Mystery Behind Beethoven. Retrieved July 13, 2010, from http://lifebridgeblogs.blogspot. com/2009/11/medical-mystery-behind-beethoven. html library. thinkquest. org. (n. d). The Romantic Era Composers. Retrieved July 13, 2010, from http://library. thinkquest. org/15413/history/history-rom-comp. htm Roy, E. (n. d). Wagner the Innovator. Retrieved July 13, 2 010, from http://www. bikwil. com/Vintage10/Wagner-Innovator. html Schneider, E. (2002). Robert and Clara Schumann ââ¬â a biography. Retrieved July 13, 2010, from http://www. essortment. com/all/robertclarasch_rjya. htm
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